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Our commitments: quality, people, health and safety

Three policies, adopted by Management in 2026, shape the way IDEMCO works: for its clients, with its staff and in the field. They rest on the same six values.

Our ambition

Contributing to Madagascar's development by strengthening agribusiness SMEs.

IDEMCO's quality management system serves a broader ambition: using our expertise to support cooperation between public and private stakeholders, and to strengthen agribusiness small and medium-sized enterprises facing many challenges.

This ambition translates into our commitments to our clients, our staff and everyone's safety.

Six shared values

The foundation of our three policies

  • Respect for people

    Every colleague, client or partner is treated with dignity and fairness: listening, diversity, recognition of skills.

  • Mutual trust

    Honesty, transparency and loyalty for strong, lasting relationships, internally and with our partners.

  • Active listening

    Real attention to the needs of clients and colleagues, to adjust our services and anticipate changes in the sector.

  • Quality of service

    Rigour, expertise and a constant drive for excellence, in line with professional standards.

  • Humility about our limits

    Ongoing learning: seeking expert advice, questioning our practices, sharing knowledge.

  • Innovative, sustainable solutions

    Creative, responsible answers that build the long-term resilience of the organisations we support.

Our three policies

What we commit to

Quality policy

2026

A quality management system that serves our clients, the reliability of our deliverables and the firm's long-term future.

  1. 1

    Deliver reliable, professional and compliant services

    Formalised working methods, clear roles and responsibilities and ongoing skills development, for quality deliverables that inspire full confidence.

  2. 2

    Organise around listening to clients and their satisfaction

    Business approach, internal processes and communication designed to understand real needs, gather feedback and act on it.

  3. 3

    Drive continuous improvement and the firm's sustainability

    Investment in skills, tools and processes; management through relevant indicators, aiming for sustainable and responsible performance.

  • This policy is known, understood and applied by all staff. It is the reference framework for our day-to-day decisions.

Human resources policy

Version 01 · 30/04/2026

Attracting, developing and retaining skilled people, in an ethical, inclusive and high-performing work environment aligned with the firm's strategy.

Who it applies to

  • Permanent employees
  • Associate consultants and partners
  • Interns and temporary staff

Our principles

  • Merit and fairness: equal opportunities, assessment based on skills and performance
  • Transparency: rules, responsibilities and expectations clearly communicated
  • Skills development: ongoing training, technical and managerial capacity
  • Ethics and integrity: confidentiality, zero tolerance for corruption and discrimination
  • Well-being at work: healthy, safe environment and work–life balance

Seven areas of action

  • Recruitment and onboardingClear job profiles, structured and transparent process, onboarding for every newcomer.
  • Performance managementRegular reviews, individual objectives, frequent constructive feedback.
  • Training and developmentAnnual training plan, capitalising on assignment experience.
  • Career managementIdentifying potential, priority to internal promotion, internal mobility.
  • Pay and motivationFair pay policy, performance incentives, non-financial recognition.
  • Discipline and conflict managementInternal rules, grievance procedure, fair handling of conflicts.
  • Health, safety and working conditionsRisk prevention, suitable conditions, awareness of well-being and mental health.

Occupational health and safety policy

Version 01 · 30/04/2026

Ensuring a safe, healthy and respectful working environment for all our staff, partners and contributors. Health and safety are at the heart of our values and our performance.

Our objectives

  • Prevent accidents and occupational illness
  • Identify and control the risks of our activities
  • Protect staff physical and mental health
  • Comply with legal and professional requirements
  • Foster a culture of prevention and responsibility

A shared responsibility

  • Management provides the resources and leads the OSH approach.
  • Every member of staff is responsible for their own safety and that of others.

Six action priorities

  1. 1

    Risk prevention

    Identifying, assessing and reducing occupational risks.

  2. 2

    Working conditions

    Ergonomic workstations, regular breaks, suitable environment.

  3. 3

    Work organisation

    Balanced workload, managing stress and deadlines.

  4. 4

    Assignment safety

    Assignment preparation, travel safety, compliance with client instructions.

  5. 5

    Training and awareness

    Ongoing information on good safety practice.

  6. 6

    Incident management

    Immediate reporting, root-cause analysis, corrective action.

Together, let's build a safe workplace!

Continuous improvement

Policies that are monitored and reviewed

  1. 1

    Measure

    Indicators for quality, staff satisfaction, retention and safety.

  2. 2

    Listen

    Feedback from clients and staff, lessons learned from assignments.

  3. 3

    Analyse

    Analysis of incidents and gaps, root causes.

  4. 4

    Improve

    Corrective action and annual review of the policies.

Management — Fetra Rasolonjatovoarivelo, General Manager

Work with a committed firm

Our commitments apply to every assignment. Let's talk about yours.

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